Shipping Policy
All in stock merchandise is shipped within 72 hours (Monday - Friday). You will be notified of any delays. This applies for US Shipping only.
Taxes:
We collect 7.25% taxes for any shipping address within California.
Cancellations:
Cancellations will be accepted prior to shipping.
Please Note:
International orders must be paid in advance with a verified cashiers check or international money order. Your order will be shipped after payment clears our bank. This is due to security issues with international orders and to protect our customers. Thank you for your understanding.
We also reserve the right to cancel your order and will notify you as soon as possible.
Return Policies
Unused Items:
If you are not satisfied with your purchase for any reason we will replace the item or refund your money during the first 14 days, minus shipping and handling charges. All merchandise must be returned with the original packaging materials (insert cards, plastic bags, etc..) and must not have been damaged or used.
The customer is responsible to notify the Trinidad Trading Company, obtain an RA (return authorization) and to ship it to our correct address. The customer also accepts responsibility for return shipments being lost in transit and agrees to notify the Trinidad Trading Company IN ADVANCE of shipping new merchandise back to The Trinidad Trading Company.
Defects:
Items which are reported defective within 30 calendar days of receipt will be replaced or refunded by the Trinidad Trading Company or its manufacturers once verified. Claims after 30 calendar days will be replaced at the discretion of the Trinidad Trading Company.
Warranties:
All Items are covered and waranteed for 30 calendar days from the date of receipt at your door against any manufacturing defects. The Trinidad Trading Company and is not responsible for normal wear and tear, abuse, or mistreatment damages. |